Website Terms of Service Template

A free website terms of service template you can publish on a site or app: how users accept the terms, account rules, acceptable use, intellectual property, disclaimers, limitation of liability, termination, and governing law. Download in PDF or Word.

Last updated: August 5, 2026

What Is a Website Terms of Service?

Website terms of service, sometimes called terms of use, are the rules a visitor agrees to when using a website or online application. Unlike a negotiated contract signed by two companies, these terms are drafted by the operator and accepted by every user, either by clicking a box at signup or by continuing to use the site after being shown a notice. They cover what users may and may not do, who owns the content on the site and the content users upload, what the operator does and does not promise, and how disputes are resolved.

Enforceability depends heavily on how the terms are presented. Courts in the United States are far more willing to enforce terms a user actively accepted at signup than terms buried in a footer link nobody saw. Beyond acceptance, the sections that do the real work are the disclaimers, the limitation of liability, and the termination right, because those are what stand between an operator and a claim brought by someone who relied on the site in a way it was never designed for.

When to Use This Template

  • You are launching a website, web app, or online store that accepts users or visitors
  • Users can create accounts, post content, leave reviews, or interact with each other
  • You need to set acceptable use rules and reserve the right to suspend or remove accounts
  • The site publishes information people might rely on and you need clear disclaimers
  • You want a stated governing law, venue, and limitation of liability before a dispute arises
  • An existing site is running without any published terms of use

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Full text of the template. Fields in [BRACKETS] are placeholders you fill in.

Website Terms of Service

  1. 1. 1. Acceptance of These Terms

    These Terms of Service (the "Terms") govern access to and use of [WEBSITE NAME] at [WEBSITE URL] and any related applications, features, and services (together, the "Site"), operated by [COMPANY NAME], a [ENTITY TYPE] located at [COMPANY ADDRESS] ("we," "us," or "our"). By creating an account, clicking to accept, or otherwise accessing or using the Site, you agree to be bound by these Terms and by our Privacy Policy at [PRIVACY POLICY URL], which is incorporated by reference. If you do not agree, do not use the Site. If you accept these Terms on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization. You must be at least [MINIMUM AGE, e.g., 18] years old, or the age of majority in your jurisdiction, to use the Site.

  2. 2. 2. Changes to the Terms and to the Site

    We may modify these Terms from time to time. If we make a material change, we will provide reasonable notice by posting the updated Terms with a new effective date at [TERMS URL] and, where you have an account, by sending notice to the email address on file or displaying an in-product notice at least [CHANGE NOTICE PERIOD, e.g., 15 days] before the change takes effect. Continued use of the Site after the effective date constitutes acceptance of the updated Terms; if you do not agree, you must stop using the Site and may close your account. We may also add, change, suspend, or discontinue any part of the Site at any time, and we are not liable to you for doing so, provided that we will give reasonable notice before discontinuing a paid feature you are actively using.

  3. 3. 3. Accounts and Account Security

    Some features require an account. You agree to provide accurate, current, and complete registration information and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account, whether or not authorized by you. You will notify us immediately at [SECURITY CONTACT EMAIL] of any unauthorized use or suspected compromise. You may not share your account, sell or transfer it, use another person account, or create an account using automated means or under a false identity. We may refuse registration, reclaim a username, or require you to change credentials where reasonably necessary for security or to comply with law.

  4. 4. 4. Acceptable Use and Prohibited Conduct

    You agree not to use the Site to: violate any applicable law or regulation; infringe the intellectual property, privacy, or other rights of any person; post or transmit content that is unlawful, harassing, defamatory, obscene, hateful, or that depicts or promotes harm to others; impersonate any person or misrepresent your affiliation; upload malware or any code intended to disrupt or damage systems; probe, scan, or test the vulnerability of the Site or breach its security or authentication measures; access the Site through automated means such as scrapers, crawlers, or bots except as expressly permitted by our published robots file or with our prior written consent; collect or harvest information about other users; circumvent rate limits, paywalls, or access restrictions; resell or commercially exploit the Site or its content without authorization; or interfere with the ability of others to use the Site. We may investigate suspected violations and cooperate with law enforcement.

  5. 5. 5. User Content and License to Us

    The Site may allow you to submit content such as text, images, reviews, files, or other materials ("User Content"). You retain ownership of your User Content. By submitting it, you grant us a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, adapt for formatting and display, publish, and distribute that User Content solely for the purpose of operating, providing, promoting, and improving the Site, for as long as you keep it posted and for a reasonable period afterward in backups. You represent that you own or have the necessary rights to your User Content and that it does not violate these Terms or any law. We do not pre-screen User Content, are not responsible for it, and may remove or restrict any User Content that we reasonably believe violates these Terms or exposes us to liability.

  6. 6. 6. Our Intellectual Property

    The Site and all content we provide, including software, text, graphics, logos, designs, layouts, videos, and databases, are owned by us or our licensors and are protected by copyright, trademark, and other laws. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for your personal or internal business purposes. You may not copy, modify, distribute, sell, lease, create derivative works from, reverse engineer, or extract source code from any part of the Site except as permitted by law or by an open source license accompanying a specific component. Our names, logos, and product names are our trademarks and may not be used without prior written permission. All rights not expressly granted are reserved.

  7. 7. 7. Copyright Complaints

    We respond to notices of alleged copyright infringement. If you believe material on the Site infringes your copyright, send a written notice to our designated agent at [DMCA AGENT NAME AND EMAIL], including: identification of the copyrighted work; identification of the material claimed to be infringing and its location on the Site; your contact information; a statement that you have a good faith belief the use is not authorized; a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the owner; and your physical or electronic signature. We may remove or disable access to the material and will notify the person who posted it, who may submit a counter-notice. We will terminate the accounts of repeat infringers in appropriate circumstances.

  8. 8. 8. Third-Party Links, Services, and Integrations

    The Site may contain links to third-party websites, or allow you to connect third-party services such as payment processors, social accounts, or analytics tools. We do not control those services and are not responsible for their content, availability, security, policies, or practices. Your use of a third-party service is governed by that service and its own terms and privacy policy, and any dispute involving it is between you and that provider. Where you authorize an integration, you consent to the exchange of the data described at the point of connection, and you may disconnect the integration at any time in your account settings. Inclusion of a link does not imply endorsement.

  9. 9. 9. Purchases, Subscriptions, and Refunds

    If the Site offers paid products or subscriptions, the prices, billing frequency, and included features are those displayed at the point of purchase. You authorize us and our payment processor to charge your selected payment method for all amounts due, including applicable taxes. Subscriptions renew automatically for successive periods of [RENEWAL PERIOD] at the then-current price unless you cancel before the end of the current period through [CANCELLATION METHOD], and we will provide any renewal notice required by applicable law. Except where required by law or expressly stated, fees are non-refundable, and our refund policy is available at [REFUND POLICY URL]. We may change prices prospectively with notice before the change applies to your next billing period. Failure to pay may result in suspension or termination of paid features.

  10. 10. 10. Privacy and Data

    Our collection and use of personal information is described in our Privacy Policy at [PRIVACY POLICY URL]. By using the Site you acknowledge that policy. We apply reasonable technical and organizational safeguards to protect information, but no method of transmission or storage is completely secure and we cannot guarantee absolute security. You are responsible for the information you choose to submit and for configuring any privacy or sharing settings the Site provides. If you are located outside [PRIMARY OPERATING COUNTRY], you understand that information may be transferred to and processed in [DATA PROCESSING LOCATIONS], where data protection laws may differ from those in your jurisdiction.

  11. 11. 11. Disclaimers

    The Site and all content on it are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Site will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Site or its servers are free of harmful components. Any content on the Site is provided for general informational purposes only and does not constitute legal, financial, medical, tax, or other professional advice; you should not act on it without consulting a qualified professional. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

  12. 12. 12. Limitation of Liability

    To the fullest extent permitted by law, we and our officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption, arising out of or related to your use of or inability to use the Site, whether based in contract, tort, strict liability, or any other theory, even if we have been advised of the possibility of such damages. Our total aggregate liability for all claims relating to the Site will not exceed the greater of [LIABILITY CAP AMOUNT, e.g., one hundred dollars] or the total amount you paid us in the [LIABILITY CAP PERIOD, e.g., twelve months] before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you, and nothing here limits liability that cannot be limited by law.

  13. 13. 13. Indemnification

    You agree to defend, indemnify, and hold harmless [COMPANY NAME] and its officers, directors, employees, and agents from and against any claims, demands, damages, losses, liabilities, and expenses, including reasonable attorney fees, arising out of or related to your use of the Site, your User Content, your violation of these Terms, or your violation of any law or the rights of a third party. We will provide you with prompt written notice of any such claim and reasonable cooperation at your expense, and we reserve the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with our defense. You may not settle any claim in a way that imposes an obligation on us without our prior written consent.

  14. 14. 14. Termination and Suspension

    You may stop using the Site at any time and may close your account through [ACCOUNT CLOSURE METHOD]. We may suspend or terminate your access, with or without notice, if we reasonably believe you have violated these Terms, if your use creates risk or legal exposure for us or other users, if your account is inactive for more than [INACTIVITY PERIOD, e.g., 24 months], or if we discontinue the Site. Where practical and lawful, we will give notice and an opportunity to correct a violation before terminating a paid account, and we will refund any prepaid fees covering the period after termination unless the termination results from your breach. On termination, your license to use the Site ends immediately, we may delete your User Content after [POST-TERMINATION RETENTION, e.g., 30 days], and the sections of these Terms that by their nature should survive will survive, including ownership, disclaimers, limitation of liability, indemnification, and dispute resolution.

  15. 15. 15. Governing Law, Disputes, and General Provisions

    These Terms are governed by the laws of the State of [GOVERNING STATE], without regard to conflict of laws rules, and you and we agree that any dispute will be brought exclusively in the state or federal courts located in [VENUE COUNTY AND STATE], and each party consents to personal jurisdiction there. Before filing, you agree to contact us at [DISPUTE CONTACT EMAIL] and attempt to resolve the dispute informally for at least [INFORMAL RESOLUTION PERIOD, e.g., 30 days]. Any claim must be brought within [CLAIM PERIOD, e.g., one year] after it arises, to the extent permitted by law. These Terms, with the Privacy Policy and any additional terms presented for a specific feature, are the entire agreement between you and us regarding the Site. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to a successor in a merger or sale of assets. Questions may be sent to [CONTACT EMAIL].

  16. 16. Disclaimer

    This template is provided for general informational purposes only and is not legal advice. Terms of service intersect with consumer protection statutes, auto-renewal disclosure laws, accessibility requirements, privacy laws, and platform rules that vary by state and by country, and enforceability depends heavily on how the terms are presented and accepted. Review and adapt this document for your own site and audience, and consult a licensed attorney before publishing it, particularly if you serve consumers, minors, or users outside the United States. Use of this template does not create an attorney-client relationship with ScanContract.

Key Clauses Explained

What each important clause does — and what to watch out for before you sign.

Acceptance and Assent

Establishes how a visitor becomes bound by the terms, whether by clicking accept or by continued use.

Operators should capture active acceptance at signup and log the date and the version accepted, because terms hidden behind a footer link are the ones courts refuse to enforce. Users should recognize that clicking a checkbox is a real contract, including the venue and liability terms sitting behind the link nobody opens.

Unilateral Changes to the Terms

Reserves the right to update the terms and states how users are notified of material changes.

A right to change terms silently and at will is one of the weakest provisions in a set of terms and is often struck down. Operators should commit to notice and an effective date for material changes. Users should check whether their only remedy for a change they dislike is to stop using the service.

User Content License

Lets the operator host, display, and distribute what users upload while leaving ownership with the user.

Users should check the scope: a license limited to operating and promoting the service is normal, while a perpetual irrevocable license to use your content for anything is not. Operators should keep the grant tied to running the service and should think carefully before adding rights to use user content for model training, which is now a visible flashpoint.

Acceptable Use and Automated Access

Prohibits illegal, abusive, and disruptive conduct and restricts scraping, bots, and security testing.

Operators should be specific about what automated access is allowed, since a blanket ban can conflict with legitimate integrations and with your own published robots file. Users running any automated process against a site should read this section carefully, because unauthorized scraping and unauthorized security testing both carry consequences well beyond account closure.

Disclaimer of Warranties

States that the site is provided as is and that no promise is made about accuracy or availability.

Sites publishing informational content should keep the professional advice disclaimer, since that is what separates general information from an advisory relationship. Users should not read a disclaimer as absolute; consumer protection law in several states limits how far warranties can be disclaimed, particularly for paid products.

Limitation of Liability Cap

Caps total exposure and excludes indirect damages such as lost profits and lost data.

A cap of one hundred dollars is standard for free services but looks unreasonable on a paid product where a business depends on the site. Paying users should push for a cap tied to fees paid. Operators should keep the carve-out acknowledging that some jurisdictions do not permit these limits, or the whole section risks being read as overreaching.

Termination and Account Suspension

Lets the operator suspend or close accounts and states what happens to content afterward.

Users with paid accounts or stored content should look for notice, a chance to fix a violation, and an export window before deletion. Operators should build in that notice for paid accounts anyway, because terminating a paying customer with no warning and no refund is the fact pattern that turns a routine enforcement action into a claim.

Governing Law and Claim Period

Fixes which law applies, where suits are filed, and how long a user has to bring a claim.

Users should notice that a distant venue can make a small claim uneconomic to pursue, which is precisely why the clause exists. Operators should confirm that a shortened claim period is permitted in their state and should be aware that consumer contracts receive closer scrutiny on venue, arbitration, and class action terms.

Frequently Asked Questions

Are website terms of service legally binding?
They can be, but enforceability depends on presentation. Terms a user actively accepted at signup, with the link clearly visible next to the button, are routinely enforced in the United States. Terms available only through a small footer link that a user never saw are far weaker. Capture acceptance, record the version and date, and give notice when the terms materially change.
Do I need terms of service if my site does not sell anything?
It is still worth publishing them. Even an informational site benefits from disclaimers, an intellectual property notice, acceptable use rules, a limitation of liability, and a stated governing law and venue. The moment your site accepts comments, reviews, uploads, or accounts, the case becomes much stronger, because you need rules and a documented right to remove content and close accounts.
What is the difference between terms of service and a privacy policy?
Terms of service are the rules governing use of the site: what you may do, what the operator promises, and how disputes are resolved. A privacy policy is a disclosure about personal data: what is collected, why, who receives it, and what rights users have. They serve different purposes and privacy law often requires the policy specifically, so publish both and cross-reference them.
Can I change my terms of service after users have signed up?
Generally yes, provided the terms reserve that right and you give reasonable notice of material changes before they take effect. A change applied silently and retroactively is the version most likely to be challenged. Post the updated terms with a new effective date, notify account holders, and keep an archive of prior versions so you can show what a given user actually accepted.
Should terms of service include an arbitration clause?
That is a strategic decision rather than a default. Arbitration and class action waivers can reduce litigation exposure for consumer-facing services, but they attract regulatory attention, carry their own costs, and face specific enforceability requirements that differ by state. This template uses courts and a stated venue instead. If you are considering arbitration, have a licensed attorney draft that section for your jurisdiction and audience.

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